Lessons in Leadership: How to Create a Thriving Workplace Culture with Ben Bridwell

In this episode, Alex Burhoe is joined by Ben Bridwell, President of Chargebacks911, a leader in the complex and often misunderstood world of payment disputes. Ben dives into the mechanics of chargebacks, how merchants can minimize fraud-related losses, and what it takes to scale a tech-driven, product-led company in the fintech space.

From humble beginnings to leading a global company with over 350 employees, Ben shares his journey of building company culture, hiring for potential over credentials, and investing in people. He also reveals why a high-performance work environment and continuous improvement mindset are key drivers of growth.

You’ll hear about:

• How Chargebacks911 became a leader in dispute resolution technology

• Why “evolution, not revolution” is Ben’s growth philosophy

• Strategies to create a high-performing, people-first workplace culture

• Ben’s thoughts on passive income, personal finance, and AI’s growing impact

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